[LUNI] Question on M$ support

[gs-list]

I have attempted to contact M$ for support with a problem on my WinXP 
laptop.  It is NOT an OEM copy, it is a LEGITIMATE version.
The support representative asked me to press CTRL-ALT-DEL, and read off the 
buttons that show up.  Once I told him, he said that he could not help me, 
and terminated the session.  The Problem is not resolved and still exists.

If this is the extent of the M$ support that I receive, long live M$.  Why 
do we need open source software?  Not needed at all!  Everybody is secure 
in M$ support.

Sorry about the emotional rant.  I'm just furious after reading about TCPA, 
Palladium, and everything that M$ wants to do to MY computer.



At 09:19 PM 11/3/2002 -0600, you wrote:

>Has anyone tried to get support from M$ recently? I'd like to
>get any specific information available on the cost of such
>support (time waiting, phone charges, direct charges by M$ for
>services rendered).
>
> From the Washington Post article:
>
>         "Consider that there's a lot more to the total cost and value of
>         a product than the initial offering somebody might give you," Smith
>         said. For instance, it is often expensive to find support services
>         for free software, whereas such help comes bundled with the purchase
>         of Windows. And companies like Microsoft have a vested interest
>         in updating their products; that's not necessarily so with free
>         software.
>
>         "Somebody might give you a free puppy this afternoon," Smith said,
>         "but you're going to have to go buy dog food in the morning."
>
>
>Given the quality of support from M$ it shouldn't take long
>to get enough examples that this line of reasoning can be
>stopped cold.
>
>thanx.
>
>--
>Steven Lembark                               2930 W. Palmer
>Workhorse Computing                       Chicago, IL 60647
>                                            +1 800 762 1582
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