[LUNI] Question on M$ support
gs-list at glsrms.com
Sun Nov 3 21:27:11 CST 2002
I have attempted to contact M$ for support with a problem on my WinXP
laptop. It is NOT an OEM copy, it is a LEGITIMATE version.
The support representative asked me to press CTRL-ALT-DEL, and read off the
buttons that show up. Once I told him, he said that he could not help me,
and terminated the session. The Problem is not resolved and still exists.
If this is the extent of the M$ support that I receive, long live M$. Why
do we need open source software? Not needed at all! Everybody is secure
in M$ support.
Sorry about the emotional rant. I'm just furious after reading about TCPA,
Palladium, and everything that M$ wants to do to MY computer.
At 09:19 PM 11/3/2002 -0600, you wrote:
>Has anyone tried to get support from M$ recently? I'd like to
>get any specific information available on the cost of such
>support (time waiting, phone charges, direct charges by M$ for
> From the Washington Post article:
> "Consider that there's a lot more to the total cost and value of
> a product than the initial offering somebody might give you," Smith
> said. For instance, it is often expensive to find support services
> for free software, whereas such help comes bundled with the purchase
> of Windows. And companies like Microsoft have a vested interest
> in updating their products; that's not necessarily so with free
> "Somebody might give you a free puppy this afternoon," Smith said,
> "but you're going to have to go buy dog food in the morning."
>Given the quality of support from M$ it shouldn't take long
>to get enough examples that this line of reasoning can be
>Steven Lembark 2930 W. Palmer
>Workhorse Computing Chicago, IL 60647
> +1 800 762 1582
>Linux Users Of Northern Illinois - Technical Discussion luni at luni.org
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