[LUNI] Microsoft loses 10,000 (so far) in Extremadura, Spain
linuxmail at gbgames.com
Mon Nov 4 16:54:00 CST 2002
While I agree with the ideas Larry has, I have to say that one of the
reason why tech support at major organizations exist is because typical
users don't do those three things with their standard desktops anyway.
Ask one "typical" user if they ever replaced the drivers for their
video/sound cards, and those users will be like, "Uh, driver? You mean
for Windows 97?" Ask them to reinstall Word, and they become afraid that
all of their documents will also be removed. Compiling is thankfully
(or not) not an option for typical Windows users.
Adding software in Windows is difficult enough for them. Too many
choices for Office 2000 Professional alone. That is why there is a
Typical Install option that they will still stop and look quizically at,
even after you told them to use it.
So yes, Linux should have an easier setup for installing...but it isn't
going to benefit the people who are confused enough as it is by Windows
And upgrading/troubleshooting hardware on their own? Yeah, right. I have
dealt with tech support long enough to know that once you mention that
they have to download something or run a program, a large number of
users will either (a) bork it and/or the system somehow or (b) call back
and ask for a technician to be sent out to do it for them. There is a
large amount who get it right, but you usually have to prod them to
trust you that it will work.
At this point in time, I like the fact that most GNU/Linux users are
intelligent geeks. While making the GNU/Linux system easier for general
users is a nice goal, I won't mind waiting for that day. For now, I can
geek out about the OS, which people haven't been able to do well with
since DOS. And I missed out on those days. GNU/Linux is DOS for me, and
when they make the Windows 3.1 of GNU/Linux, I know that I will proudly
say that I know how to make the system work faster/more reliably/etc
Larry (and I am sure a number of other people) wants an OS X for the x86
architecture. Nothing wrong with that, and it will be cool to have.
Linux is for geeks right now, and even though it is getting easier for
general users, most users don't know that they are even using an
operating system. (You're using Windows XP? I have [Internet Explorer
4.0 / AOL] myself...) They will have to deal with what their corporation
or parents bought them.
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