[LUNI] Cellular internet access & Linux

[William Scott Lockwood III]

Very true, though to be clear, I'm also a Sprint customer personally.
I've never had any real problems, and I do not use the business folks to
manage my personal account.

What kind of break-fix issues have you been having? The biggest one we
had was getting our mail servers white-listed to send SMS's to our
devices through their gateways. We have nagios send us pages when things
break, or need updating. We have enough admins that it was causing us to
get rate limited. I gave the problem to Corey and he got it fixed for us
right away. We've not had an issue since.

Our dedicated support rep, Keisha, is also very helpful. As you can
imagine, with 125 devices, I'm on the phone with these folks all the
time. We have yet to have a single problem we couldn't get resolved, and
usually the problems we do have are either the fault of the user, or
left overs from making the decision to deploy really bad phones (like
the Treo's or the Moto Q's) on our network.

The BB's _just plain work_ and I like 'em that way. :-)

-----Original Message-----
From: Robert Smith <r_a_smith3530 at sbcglobal.net>
Reply-To: Linux Users Of Northern Illinois - Technical Discussion
<luni at luni.org>
To: Linux Users Of Northern Illinois - Technical Discussion
<luni at luni.org>
Subject: Re: [LUNI] Cellular internet access & Linux
Date: Fri, 29 Feb 2008 11:01:54 -0800 (PST)

Your looking at Sprint as a business client. It is not the same for individual customers. Again, folks are not leaving Sprint in droves because they are the model of good service.
   
  BTW, I'm not talking about billing issues here. I'm talking break-fix!
   
  Rob Smith
  

-- 
W. Scott Lockwood III           CashNetUSA
IT Compliance Dude              200 W. Jackson Blvd #2400
scott at cashnetusa.com            Chicago, Il 60606
(312) 586 4224 or xHELP         http://cashnetusa.com/